How many of your FBA returns came back "unsellable" when there was nothing wrong with them?
Or the opposite. An opened box goes back on the shelf as new and the next buyer leaves a 1-star review.
The problem was never the return itself. It was that Amazon decided what "sellable" meant for your product, not you.
That just changed in Seller Central. Amazon now lets FBA sellers set their own grading criteria for customer returns.
What you can now define
- Criteria by category: seal and packaging, included accessories, authenticity indicators, device capabilities, other requirements
- Which ASINs a rule covers: specific ASINs, your whole catalog, or a CSV upload
- When an item can be restored to new and when it should be sold as used, including used-price percentages by condition
What sellers need to understand
- Amazon says it uses your input as "guidance" alongside its standard process. It is not a guarantee.
- Any ASIN without a rule stays on default grading. Silence means Amazon decides.
- It works alongside Grade and Resell, so it can help you recover value instead of eating removals and liquidation.
Seeing too many sellable returns marked unsellable? Book a USD 100 account review.
What I would do this week
- Pull your top returned ASINs and their disposition history
- Write clear rules for the products where packaging or accessories decide resale value
- Watch the next 30 days of return grading against those rules
If you don't define "sellable as new," someone else will.
If returns are already hurting your reviews or account health, our Seller Central consulting service can review your return reasons and grading setup.
Originally shared on LinkedIn. Read the original post and join the conversation.